You have the right to request a 'refund' and return the products strictly within the period of 14 (14) days from the day of receipt of the order.

In this case, you are burdened by:
• Product transport costs
• Insurance costs
• Customs clearance fees for countries outside the European Union

The procedure followed is as follows:
1. Notify the responsible department XANTROMANIA by email at skuwakis@otenet.gr or by phone at (+30) 6974306685 within the above deadline.
2. Then you will receive the special refund form you will fill out.
3. Send the above document by fax (+30) 6974306685 or email to skuwakis@otenet.gr.

The prerequisites for your application to be accepted are that each product to be returned to:
1. It is in its original excellent condition, undamaged and unused, in the xantromania package.
2. Has been omitted, checked and approved by XANTROMANIA .
3. It is accompanied by the original proof and all other purchase documents.

If the above conditions are met, XANTROMANIA . is required to refund the price you paid within 30 calendar days of receipt of the return of the order.
When picking up your product, we recommend that you personally check the delivered product and confirm that it remains intact.

Can I change products purchased from the online store?

You have the right to return the products you have purchased and request their change with another product or products strictly within thirty (30) days from the date of receipt of the order.

In this case, you are burdened by:
• Product transport costs
• Insurance costs
• Customs clearance fees for countries outside the European Union

If the changed product is of less value than your original order, XANTROMANIA . it will not refund your money. The cash difference is credited to the customer's name for future purchases.

The procedure is as follows:
1. Notify the responsible department of XANTROMANIA by email at skuwakis@otenet.gr or by telephone at (+30) 6974306685 within the above deadline (30 days).
2. Then you will be sent the special "Product Change" form, which you will fill out.
3. Send the above document by fax (+30) 6974306685 or email to skuwakis@otenet.gr.

Necessary conditions for your application to be accepted are each product to be changed to:
1. They are in their original excellent condition, undamaged and unused, in the package XANTROMANIA .
2. Has been omitted, checked and approved by XANTROMANIA
3. They are accompanied by the original proof of purchase and all other documents.

When picking up your product, we recommend that you personally check the delivered product and confirm that it remains intact.
Changing the products you have already changed is not allowed.

What happens if a defective product is received?

If the product you have received has a manufacturing defect, or XANTROMANIA will replace it at no cost.

The procedure is as follows:
1. Notify the responsible department of XANTROMANIA by email at skuwakis@otenet.gr or by telephone at (+30) 6974306685 within the above deadline (30 days).
2. Then you will be sent the special "Product Change" form, which you will fill out.
3. Send the above document by fax (+30) 6974306685 or email to skuwakis@otenet.gr.

Necessary conditions for your application to be accepted are each product to be changed to:
1. They are in their original excellent condition, intact and unused, in the package XANTROMANIA .
2. Has been omitted, checked and approved by XANTROMANIA
3. They are accompanied by the original proof of purchase and all other documents.

When picking up your product, we recommend that you personally check the delivered product and confirm that it remains intact.
Changing the products you have already changed is not allowed.